Care Instructions
Each piece of Hera Saabi is delicately made by hand and every piece is unique. Please be aware that because of this slight variances can occasionally occur.
When caring for your jewellery, please try to take off your pieces when swimming, showering, sleeping, using harsh chemicals or participating in strenuous exercise.
The nature of gold plating is that it tends to wear off over time, so take special care when handling your gold-plated items. If you need a piece re-plated, we offer a re-plating service, so please get in touch info@herasaabi.com
Shipping
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New Zealand
Free
1-3 working days
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Australia
$15
5-10 working days
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International
$35- Asia & North America
$45- UK & Europe
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Return Policy
We do not offer refunds under any circumstances but can offer credit notes or exchanges in certain situations, subject to the condition of the returned item in its original packaging.
We are happy to exchange rings that are the wrong size, provided the customer incurs the cost of return shipping. Some rings are not resizable so please be aware before making your purchase. Visiting a jeweller to have your fingers properly sized will ensure you get sizing right the first time.
We are happy to exchange rings that are the wrong size, provided the customer incurs the cost of return shipping. Some rings are not resizable so please be aware before making your purchase. Visiting a jeweller to have your fingers properly sized will ensure you get sizing right the first time.
Exchanges for manufacturing faults are dealt with on a case by case basis, however we reserve the right to not repair or add cost to goods returned after a 6 month period.
Privacy Policy
We understand that your privacy is important and ensure that information provided by you is collected and held in accordance with relevant privacy law. All information is stored securely, and is used exclusively by us for purposes relating to Hera Saabi only. Personal information including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals. Credit card details are never collected, recorded or stored by Hera Saabi when purchasing from our website.